Privacy Policy - TechServer Support

This Privacy Policy depicts how TechServer Support gathers, use, and offer data sharing with respect to your usage of our services, and applications. This Privacy Policy does not concern the data our clients may process when using our Services. We may gather and gain data about users of our Services from different sources, including: (I) data you provide through your user account on the Services (your "Account") on the off chance that you sign up for our Services; (ii) your usage of the Services; and (iii) from external/third party websites, services, and associations. We prescribe that you read this Privacy Policy in full to guarantee you are completely aware of the same.

1. DATA WE COLLECT

  • • Information You Provide
  • 1. Account Registration. When you register for an Account, we may request your contact details, including information such as name, organization name, address, email address, Zip Code and contact number.
  • 2. Financial Information. When you provide your banking account information to your Account, that data is forwarded to our third party payment processor. We likewise do not store your banking related data on our systems or frameworks.
  • 3. Communications. On the off chance that you contact us through our chat window, we may obtain additional data about you, namely, your name, email address, telephone number, the chat information you had messaged or documents/attachments you may send us, and any other data that you may provide us. We may likewise get a confirmation when you open an email from us.
  • 4. We may utilize session cookies to make it simpler for you to explore our website. The cookie itself does not include Personal Information in spite of the fact that it will allow us to relate your use of this website to data that you have explicitly and purposely provided. You can decline cookies by turning them off in your browser. A session ID cookie terminates when you close your browser. A persistent cookie stays on your hard drive for a prolonged time. You can dismiss persistent cookies by following the guidelines given in your web browser
  • • The personal/private data that you are requested to provide, and the reasons why you are requested to provide it, will be clarified to you at the point we request you to provide your personal data.
  • • Information We Collect When You Use Our Services.
  • 1. Your Server logins
  • 2. Your Knowledge Base information
  • 3. End-Client Policy information
  • 4. Ticketing Systems logins
  • • Information We Receive from Third Parties
  • 1. Third-Party Partners. We may likewise access publicly available data about you and integrate it with information that we have about you.
  • 2. General Information is gathered when you use our site. We utilize your IP address to determine your location/area/nationality when you access our website. We additionally record the data, namely, the page you visited more, the time you spend in our website, the amount of visit you made and in if you are directed from some other websites or connected links.

2.HOW WE USE INFORMATION

We utilize the data we gather in different ways, including:

  • • If you request for an order to receive a service from us, we request certain personal data from your end on your order form. You are requested to give the information, namely, approved email address, billing address, online chat accounts, server information, helpdesk information and so forth. So as to rectify issues, we may be required to log in to servers remotely, speak with your customers and/or additionally perform analyses on the correct fixes. Data that users provide through secure and non-mandatory submissions, which are required for us to remotely access servers and helpdesk frameworks
  • • If you would like to speak to our support team, you should share your contact details, namely - Name, Email address, and the name of the organization you represent. We utilize this data to contact you about the services we provide to which you have stated interest. In the event that we experience difficulty handling your request/order, we will utilize this data to contact you.
  • • Improve service quality, train staff and extend our services.
  • • Understand, examine and train our staff with regards to customer awareness, Develop new services, highlights, and customer case studies.
  • • Communicate with you, either personally or through one of our representatives including customer support/service, feedbacks, keeping you updated and other data regarding the Services.
  • • Search for and suppress fraud; and
  • • For agreement purposes, including implementing our Terms of Service, or other lawful rights, or as might be required by relevant laws and guidelines or appealed by any legal procedure or governmental body.

3. HOW WE SHARE INFORMATION

We may share the data we gather in different ways, including hereunder:

  • • Vendors and Service Providers. We may impart data to third-party tools or software upon your approval for assisting you to provide our Services.
  • • Business Transfers. Data may be revealed and generally exchanged after you agree to any potential acquirer, successor, or assignee as an aspect of any proposed merger, acquisition/procurement, debt financing, sale of assets, or comparable transactions, or in case of insolvency, bankruptcy, or receivership in which data is exchanged to at least one or more external parties as one of our business resources.
  • • As Required by Law and Similar Disclosures. We may likewise share data to (I) fulfill any relevant law, regulation, legal procedure, or governmental demands; (ii) implement this Privacy Policy and our Terms of Service, including analyses of potential infringement concerning this; (iii) identify, suppress, or generally handle hoax, security, or technical issues; (iv) respond to your demands; or (v) ensure and safeguard our rights, property or security, our clients/customers and people in general. This comprises transferring data with different organizations and associations for fraud suppression, and spam/malware prevention.

4. LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

Our legal procedure for gathering and utilizing the personal data discussed above will rely upon the personal data concerned and the particular situation in which we gather it.

5. SECURITY

TechServer Support pays attention to security issues and always ensure and protect your rights. We comprehend and regard your concerns with respect to security and make your online experience fulfilling and safe. To do as such, we utilize a wide range of security procedures, measures, and technology intended to shield your data from unapproved access, use, or exposure. The measures we use are intended to provide security levels suitable for the threat of your personal data’s processing. Our organization space is restricted to public access on a 24/7 basis verified by the state police division. 24/7/365 CCTV camera surveillance and access to the working spaces are confined by a biometric framework.

6. INFORMATION RETENTION

We hold individual data we gather from you where we have a continuous lawful business need to do as such (for instance, to provide you with a service that you have requested or to agree to relevant lawful, expense/tax, or bookkeeping/accounting necessities).

When we have no continuous lawful business need to process your personal data, we will either delete or anonymize it or, if this is not achievable (for instance, in light of the fact that your personal data has been kept in backup registries), at that point we will safely store your personal data and segregate it from any further activity until deletion is conceivable.

7. ACCESS

If you are an enlisted/ registered client/user/customer, you may obtain or retrieve data related to your Account by signing into our Services or messaging support@techserversupport.com On the off chance that you end your Account, any public activity on your Account before deletion may remain or kept on our servers and may stay available to people in general. To ensure your protection, security, and privacy, we may perform additional measures to validate your profile before refreshing or discarding your data.

8. YOUR DATA PROTECTION RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)

If you are an occupant of the EEA, you have the accompanying information protection rights:

  • • If you wish to access, edit, update or request to remove your personal data, you can do as such anytime by mailing to support@techserversupport.com
  • • Additionally, you can disapprove to the processing of your personal information by requesting us to restrict the processing of your personal information, or request scaling down of your personal information. Again, you can utilize these rights by mailing to us at support@techserversupport.com
  • • Similarly, if we have gathered and processed your personal data with your approval, you can cancel that approval anytime. Canceling your approval will not influence the legality of any processing we did before your withdrawal, nor will it influence the processing of your personal data carried out in dependence on legal processing grounds other than approval.
  • • You reserve the privilege to report/protest/complain to a data protection authority about our accumulation and utilization of your own data. For more data, it would be ideal if you contact your nearby information security specialist.

We provide a response to all manner of request we get from people wishing to practice their data protection rights as per relevant data security/protection laws.

9. YOUR CHOICES

You can utilize features of our Services moderately without enlisting/registering, that eventually control the sort of data that we gather.

10. CHILDREN'S PRIVACY

TechServer Support does not intentionally gather data from children under the age of 13, and children under 13 are not allowed to utilize our Services. If you discover that a child has given us personal data breaching this Privacy Policy, you can caution us at support@techserversupport.com.

11. CHANGES TO THIS PRIVACY POLICY

This Privacy Policy might be changed now and again, so please audit it every now and again. Changes to this Privacy Policy will be posted on our sites. In the event that we tangibly change the manners by which we use or offer individual data recently gathered from you through our Services, we will inform you through our Services, by email, or other correspondence.

12. WORLDWIDE DATA TRANSFERS

TechServer Support is a worldwide organization. We may exchange personal data to countries other than the country from which the information was initially gathered. These countries might not have similar data protection laws as the country in which the data was given by you the first time. When we exchange your personal data to different countries, we will safeguard that data as discussed in this Privacy Policy.

Connect with Us

Please do not hesitate to email us at support@techserversupport.com if you have any inquiries or concerns about this Privacy Policy, The information controller of personal data is TechServer Support.

About Company

TechServer Support is a leading hosting company who offer cost-effective solutions to clients all around the globe. Our services are universally accepted for its quality and ability to take up massive volumes of works. We provide 24*7 customer support, to facilitate complete support to our potential customers worldwide.

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