Terms of Service

TechServer Support consents to give the following technical support services:

• Respond to client mails/calls/live chat as to issues that may emerge with the services given.
• Monitor and respond to network and server issues as indicated in the directions stated in the agreement.
• In request to resolving issues, the service provider might be required to remotely sign in to servers, speak with suppliers and/or carry out research regarding the correct fixes.

General

Where applicable, you consent to provide us with valid details concerning, and access to, your services, policies, and system networks to permit us to give the solutions to you and your customers. TechServer Support will not be in charge of any issues or downtimes of your servers and any sort of service interference due to server downtime.

Billing

All client or customer accounts are set up on a pre-pay condition. Customers are obliged to notify TechServer Support if there are changes in their credit card or debit card type, payment gateway email address or in the expiration date of their cards. Credit card accounts are charged once every month. In the event that your credit card is declined, you will have seven days to make the payment settlement, after these seven days, your account will be put on hold until services are paid for.

Plans and Price

TechServer Support maintains the authority to change price estimation terms on any accounts, plans/services whenever required. New accounts for current clients or customers are liable to the current charges at the time when a new account is opened.

Satisfaction Guarantee

TechServer Support offers a guarantee in satisfaction on our server management and monitoring services. In the event that you are not completely satisfied with our services inside the initial 5 technical support requests or initial 7 days of using our service (whichever is first) from the date of your account registration, you will be given a 100% refund of the sum paid for that services.

Cancellation

Cancellation must be made by mailing sales for approval and not by communicating over live chat or any of our IM (Instant Messengers). While no notice is required, there are zero fees for the cancellation. You maintain all authority to opt out of the services under any conditions with an early notice of 30 days.

Response Time

TechServer Support offers a normal ensured response time of 20 to 30 minutes relying upon the support plans. At the point when a new ticket is opened in our helpdesk while your other ticket is as of now opened and unresolved, the response time for the new ticket begins from the moment the previous ticket was resolved. A "response" implies that a server administrator has seen the ticket, allocated it to the most suitable specialist/technician (or himself) to deal with your particular issue, and responded expressing that the ticket resolutions process has begun.Sales, billing, or some other non-support related issues will not be included/covered under our response time guarantee.

Backup Procedures

The client should expressly consent to create daily or weekly backups for all kinds of confidential information. This information includes, and is not restricted to customer/client data, hosting account data, server setup/configuration data, and any other information that the client regards important for the routine operations of the organization and additionally servers.

These reinforcements are intended to give a strong reestablish point in case of a crisis or mishap or mix-up. On the off chance that a misstep, mishap or crisis occurred, at that point the client would have an ongoing reinforcement of all absent or tainted or changed information important to determine the crisis circumstance. These backups will serve as a reliable restore point in case of any crisis, data loss/hacks, disaster or faults. In the event where a client/customer experiences any of the mentioned issues, TechServer Support will provide a recent/latest backup of their missing, corrupted or modified data to overcome the crisis or circumstance.

It is the sole responsibility of the customer to maintain full backups of all systems that are setup before TechServer Support begins. Full backups of all systems and frameworks must be set up prior to TechServer Support’s services begin and is the sole obligation of the client to preserve their data.

Refunds

On the off chance that any ticket surpasses our SLA, a customized discount upon solicitation will be given and decided dependent on the quantity of tickets you submitted inside the most recent 30 days. Solicitations for a SLA discount must be accounted for inside 30 days of the date that the SLA was surpassed by opening a Feedback ticket. By no means can the refund surpass the sum you paid for the administration. Discounts of any sort in any way, shape or form may take as long as 10 days from the time the discount is mentioned or offered for preparing.

Tickets that surpass our SLA will be eligible for a prorated refund, given upon request and on the basis of your submitted tickets within the last 30 days. SLA refund requests must be reported within 30 days of the date that the SLA was surpassed by opening a Feedback ticket. By no means can the refund surpass the amount you paid for the service. Refunds of any sort under any circumstances may take as long as 10 days from the time the refund is requested or offered for processing.

Fair Use Policy (FUP)

We give prime importance to the quality of our services and the same will not be or cannot be compromised to our clients in view of a single client's high tasks at hand. In the event that we feel anybody is exploiting this, we maintain the authority, at our sole discretion, to confine the number of simultaneous open tickets or transfer them to the next level in support plans. We have the right at our sole discretion to end or close any account who uses our administrator time utilization that adversely impacts our other clients.

Acceptable Use Policy (AUP)

Damaging material against TechServer Support representatives won't be allowed. Provocation and utilizing of oppressive words through telephone, email, visit or some other methods for electronic correspondences is denied. TechServer Support maintains all authority to, without notice, suspend or end the client's record for any genuine AUP infringement. The use of abusive material, harassment and provocation by using of oppressive words through telephone, email, visit or some other methods for electronic conveyance is strictly prohibited. TechServer Support maintains all authority to, without notice, suspend or end the client's account for any genuine AUP infringement.

Negative Feedbacks

We esteem the exertion of making a business fruitful and the proceeds with handwork of quite a long while. We have an extremely decent notoriety among server the board organizations around the world and are attempting our greatest to hold that altruism with most extreme consideration. Thus, we didn't endure the posting of negative criticisms about TechServer Support on any open discussion before presenting a ticket to our Quality/Escalation office. Such exercises can't go on without serious consequences and will result in quick record end with no discount.

Negative criticisms about TechServer Support on any open discussion will not be tolerated under any circumstances, before presenting a ticket to our Quality/Escalation office. Such practices will have serious consequences and results in quick account termination without refunds. We have the most extreme regard for clients and our customers and do everything possible without exception to keep them satisfied. All we ask is to talk about the issue that you experienced with TechServer Support in Quality/Escalation Department before heading off to the open discussions. Maintaining transparency in our operations and a constant effort to provide an additional mile to clients is what we always do.

Disclosure of Confidential Information

Every once in a while, the Disclosing Party may unveil Confidential Information to the Receiving Party. The Receiving Party will: (a) limit revelation of any Confidential Information to its directors, officers, employees, agents or representatives (collectively “Representatives”) who have a need to know such Confidential Information regarding the current or the considered business association between the companies to which this Agreement relates, and just for that purpose only; (b) instruct its Representatives with respect to the restrictive idea of the Confidential Information and of the commitments put forward in this Agreement and require such Representatives to keep the Confidential Information purely classified; (c) will keep all Confidential Information carefully classified by utilizing a sensible level of consideration, however at the very least the level of consideration utilized by it in shielding its very own private data; and (d) not uncover any Confidential Information gathered by it to any third party/external agents (except as otherwise provided for herein).

You can find out about our refreshed privacy policy at [URL link of Privacy Policy]. In the event that you don't acknowledge or see any part or parts of our 'Terms of Service and Policies' not understandable, please contact us immediately prior to signing up with our services. On the off chance that you do have any queries regarding our privacy policy, please email us at support@techseversupport.com

By pledging to and/or using our services, you consent to acknowledge, agree, and accept all our 'Terms of Service and Policies' completely.

Terms of Service - TechServer Support